ELEVATE YOUR SUCCESS WITH DEDICATED TECHNICAL ACCOUNT MANAGEMENT

At Fierce Software, we put our customers’ needs first by aligning organizational goals with an arsenal of disruptive solutions and technologies proven in the public and private sectors.

We also understand that achieving success with complex technologies requires more than just
great products — it demands strategic expertise and proactive support. That’s why we offer our DevOps Technical Account Manager (TAM) service, providing you with a dedicated partner to navigate challenges, optimize performance, and drive innovation within your organization.

Fierce Software DevOps TAM

TECHNICAL ACCOUNT MANAGER SERVICE

WHAT IS A DEVOPS TAM?

A Fierce DevOps TAM is your trusted advisor and advocate within our organization.

They possess deep technical knowledge of Cloud Native, DevOps, and Open Source
technologies, coupled with a thorough understanding of your unique business needs and objectives.

Your Fierce DevOps TAM will work alongside your team to align technology solutions with your strategic goals, bridging the gap between technical solutions and your business needs, and ensuring maximum value from your investment.

Proactive Guidance

Your Fierce DevOps TAM will anticipate issues, identify opportunities, and provide proactive recommendations.

Dedicated SME

Access to dedicated cross-platform multi-vendor technical expertise, reducing downtime & accelerating issue resolution.

Strategic Planning

Collaborate with your Fierce DevOps TAM to develop tailored technology roadmaps that align with your business objectives.

Product Expertise

Deep insights into our products and services, enabling you to unlock advanced capabilities and optimize performance.

Advocacy & Escalation

Your Fierce DevOps TAM serves as your advocate within our organization, ensuring your voice is heard and needs are met

WHAT TO EXPECT

Scheduled meetings to review performance, discuss upcoming initiatives, and address any concerns.

Receive detailed reports on environment health, performance metrics, and strategic recommendations.

Clear tracking and communication on key tasks, obstacles and ownership.

Access to exclusive TAM-led working sessions and team enablement workshops to deepen your teamʼs expertise.

Regularly scheduled onsite account review and whiteboard sessions to assess solution adoption and establish go-forward plans.

IS THE

FIERCE DEVOPS TAM SERVICE

RIGHT FOR YOU?

Improve operational efficiency and system reliability

Accelerate time-to-market for new projects and initiatives

Add a force multiplier from proposal to program execution

Ensure US soil / US citizen support
for enhanced security

Enhance user satisfaction and adoption rates

Optimize technology investments for
maximum ROI

NEED MORE INFORMATION OR WANT TO TALK TO A REPRESENTATIVE?

PHONE
571-453-7500

EMAIL
INFO@FIERCESW.COM

TECHNICAL ACCOUNT MANAGEMENT